Refund policy

Return & Refund Policy

At Telo, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product or an incorrect item.

  • The product is unused and in its original condition and packaging.

Products that have been used, washed, damaged by the customer, or altered are not eligible for return.

2. How to Request a Return

To request a return, please contact our customer support within 7 days of delivery and provide:

  • Order number

  • Reason for return

  • Clear pictures/videos of the product and packaging

Our team will review your request and guide you through the return process.

3. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed through the applicable payment method. Refund processing time may vary depending on the payment provider.

4. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

5. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used or washed

  • Products damaged after delivery due to customer handling

  • Items without original packaging

  • Change-of-mind returns, unless otherwise approved by Telo

6. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, Telo will cover the return shipping cost.

For other approved returns, return shipping charges may be the customer's responsibility.

7. Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

8. Contact Us

For return or refund-related queries, please contact our customer support team with your order number and relevant details.

Telo reserves the right to review each return request and make a final decision based on the condition of the product and the circumstances of the request.