Shipping Policy

At Telo, we aim to deliver your orders safely and on time. Please review the following shipping information before placing your order.

1. Delivery Areas

We currently deliver orders across Pakistan through our trusted courier partners.

2. Order Processing

Orders are usually processed and dispatched within 1–2 business days after confirmation.

During sales, promotions, public holidays, or high-order periods, processing may take slightly longer.

3. Delivery Time

Once your order has been dispatched, delivery usually takes approximately:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the destination and courier service.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before order confirmation.

From time to time, Telo may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the status of your shipment.

6. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

Telo will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or refuses to receive the parcel, the order may be returned to Telo.

Additional shipping charges may apply if the customer requests the parcel to be resent.

8. Delays

Although we work with reliable courier partners, delivery delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• Incorrect address or contact details

• High order volumes

• Unforeseen circumstances

We appreciate your patience in such situations.

9. Damaged Packages

If your parcel appears damaged or opened upon delivery, please contact Telo customer support as soon as possible and provide clear pictures/videos of the parcel and product.

We will review the issue and assist you according to our Return & Refund Policy.

10. Contact Us

For any shipping-related questions or concerns, please contact our customer support team with your order number and relevant details.

Telo reserves the right to update this Shipping Policy whenever necessary.